Frequently Asked Questions

1. How do I place an order?

Browse our catalog, select your favorite pieces, and click Add to cart or Order Now. At checkout, fill in your delivery details and choose your preferred payment method.

2. What payment methods are accepted?

We accept Cash on Delivery (COD) throughout Bangladesh. We also accept manual mobile payments via bKash, Nagad, and Rocket. Simply send payment to our official support number (01604130704) and enter your account number and Transaction ID at checkout.

3. How much is delivery and how long does it take?

We offer express shipping across Bangladesh with typical delivery in 24 to 48 hours. Delivery is a standard flat rate of 80৳, and FREE for orders over 1,000৳.

4. What is your return policy?

You may request a return within 3 calendar days of receiving your package. To be eligible, items must be unused, unworn, and in their original packaging. For hygiene reasons, earrings are non-returnable once opened. For damaged or defective claims, please record a clear unboxing video showing the sealed package being opened and contact us within 24 hours.

5. How can I contact customer support?

Our support team is available via: