Returns & Refund Policy

Thank you for shopping at Luvera. We take pride in the quality and craftsmanship of our imported jewelry. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility & Timeline

You may request a return or exchange within 3 calendar days of receiving your delivery.

To be eligible for a return, your item must meet the following criteria:

  • Condition: The jewelry must be unworn, unused, undamaged, and in the exact condition received.
  • Packaging: Must include all original packaging (jewelry box, protective pouch, cards, and tags).
  • Proof of Purchase: You must provide your Luvera Order ID or delivery invoice.

2. Items Eligible for Return

  • Discounted & Sale Items: Products purchased at sale prices are fully eligible for return and exchange within the standard 3-day window, provided they meet condition criteria.
  • Earrings & Body Piercings: For health and hygiene standards, earrings are eligible for return only if the protective hygienic seal remains intact and unopened.
  • Custom Items: Custom-sized or personalized pieces are final sale unless defective upon arrival.

3. Damaged or Defective Items

Every piece is carefully inspected and packaged prior to shipment. However, in the rare event that an item arrives damaged or incorrect:

  • Unboxing Video: Please record a continuous, unedited video while opening your courier parcel and package. This protects both parties and accelerates claim resolution.
  • Report Promptly: Notify our customer support team within 24 hours of delivery via WhatsApp (+880 1604-130704) or email (support@luverajewels.com).
  • Free Replacement: Defective items reported with proof will be repaired, replaced, or refunded with courier fees covered by Luvera.

4. Shipping & Delivery Information

  • Delivery Timeline: Express courier delivery takes 24 to 48 hours nationwide across Bangladesh.
  • Standard Shipping Fee: Standard flat rate of 80৳ per order.
  • Free Shipping: All orders with a subtotal of 1,000৳ or more qualify for FREE shipping.
  • Cash on Delivery (COD): Available across all 64 districts in Bangladesh.

5. Refunds & Exchanges

  • Refund Process: Once your return is received and verified at our hub, your refund will be disbursed to your original payment channel (bKash or Nagad) within 5 to 7 business days.
  • Size Exchanges: If a ring or bracelet does not fit comfortably, we gladly offer size exchanges (subject to stock availability). Customers cover the two-way courier fee for voluntary exchanges.
  • Return Shipping: For customer preference returns, the cost of courier return is borne by the customer and will be deducted from the refunded amount.